Reference

Privacy Policy for Your Account Data

We explain what we collect when you open your account, send DANA, OVO, GoPay or QRIS payments, or ask us to check a withdrawal record.

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What We Collect and Why

predidentoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect only the details needed to keep your account usable and your records matched. That usually includes your name, contact details, login email, device type, session logs, and transaction references from DANA, OVO, GoPay, QRIS, or bank transfer activity. We use those records to confirm

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who is asking, reconcile deposits or withdrawal checks, and spot repeated requests that do not match normal account use. Cookie data helps us remember language choice and session state, while security logs help us understand unusual access. If a step depends on local law, it is
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available only where local law permits, and we keep the process tied to the request you send us.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST ROUTES

Where to Send Privacy Requests

If you want to change a privacy detail, start with live chat, email, or WhatsApp. We ask for your login email and a recent account action before we touch the record, because that keeps the request matched to the right file. The same channels work for access, correction, or deletion requests, and we keep the reply in clear English for Indonesia.

Team online

Live chat

Open live chat from the help panel for a fast privacy request. We ask for your account email and one recent action so we can match the file before we change anything.

Email

Write to [email protected] if you want access, correction, or deletion handled in writing. We reply in clear English for Indonesia and confirm the account before any record change.

Use WhatsApp between 09:00 and 21:00 WIB for simple status checks or follow-up questions. We still verify the account first, especially when the request touches stored data or contact settings.

RECORD CARE

How We Protect Account Records

We design our privacy handling around the smallest useful record set. That means we collect what the account needs, separate payment logs from profile data, and keep cookie use limited to sessions…

Account data

When you open an account, we keep the name, email, contact number, and device details needed for login checks and support. We do not ask for extra data unless a request or local law makes it necessary.

Cookies

Our cookies remember session state, language choice, and whether a device check already passed. You can clear them in Chrome, Safari, or Firefox, but some settings may need to be entered again.

Payment logs

Deposits and withdrawal checks through DANA, OVO, GoPay, QRIS, or bank transfer create a transaction reference that helps us reconcile the wallet and stop duplicate requests. We do not need full card details for these rails.

Security checks

If you ask for a profile change, we compare the request with your login email, recent device path, and payment record. That helps us keep account control with you while lowering the risk of unwanted changes.

Retention

We keep records only as long as needed for support, dispute handling, security checks, and accounting duties. After that period, data is removed or anonymised according to the record type and the law that applies.

Your requests

You can ask to access, correct, or erase stored details by email or live chat. We confirm the account first, then reply with the next step and any limit that local law places on the request.

Common Privacy Questions and Requests

These answers cover the data you send us, the records we keep, and the way we handle changes. If you need a correction or deletion request, use the contact routes below and include the email on your account. We will confirm the match before we act, and we will tell you if a local-law step limits what we can do with a record.

We usually collect your name, contact details, login email, device type, and session history. If you send DANA, OVO, GoPay, QRIS, or bank transfer references, we keep the transaction line needed to match your account record.

We keep the transaction reference and the matching status, not full payment credentials. That helps us reconcile deposits or withdrawal checks, handle disputes, and reduce duplicate requests without storing more than we need.

We keep data only as long as needed for account support, request handling, security checks, and record duties required by law. After that, we remove it or turn it into non-identifying records.

Yes. Send the request by live chat or email, and include the account email so we can verify the match. Some records may stay where local law requires us to keep them.

Only staff who need the record for support, security, or account changes can see it, and they work under access rules. We do not share your privacy data with the public.

Send a privacy request through live chat, email, or WhatsApp, and include the account email so we can match the record. For WhatsApp, use 09:00 to 21:00 WIB.

Cookies help us remember your session, your language choice, and device checks. If you clear them in Chrome, Safari, or Firefox, we may ask you to set those choices again on the next visit.

Privacy Policy for Your Account Data

Where to Send Privacy Requests

Live chat

Email

WhatsApp

How We Protect Account Records

Account data

Cookies

Payment logs

Security checks

Retention

Your requests

Common Privacy Questions and Requests

01 What data do you collect when I open an account?

02 Do you keep my DANA, OVO, GoPay, or QRIS details?

03 How long do you store my data?

04 Can I ask for correction or deletion of my data?

05 Who can access my privacy records?

06 How do I contact you about privacy?

07 How do cookies work on this site?

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